Log into your account 

On the left-hand side click on “Messenger” then “Folders”. 

Click on the button “New Folder”

Enter the name of your folder in the field “Folder Name”

You can choose to create any canned responses in the “Canned Response” field. Note: If you create multiple canned responses, just hit “Enter” once completed and it will save the canned response and allow an additional one to be created. Canned responses are specific to the folders you create them in. 

If you choose to, you may enter a webhook URL in the field labeled “Webhook URL” to send a copy of any conversation moved into this folder to another system like a CRM. 

Click the “Create Folder” button to save your folder. You can now see this folder in your messenger in the folders section. You may also use this folder in your Call Route / Group as well.